FAQ for students

LATEST UPDATE: APRIL 6th, 2020

Well-being

I cannot make a good work-life balance. What do I do?
Make a plan for your day
It’s important to plan specific activities during the day. Try to be as realistic as possible and make sure, you stay up to date on deadlines and the content of your subjects. It’s important to try to lower your expectations for yourself, as the current conditions for your ability to work efficiently are poor.
Watch this webinar on how to plan during corona. Also, join a future webinar for more information on planning.
I am afraid, that I won't be ready for my exam

Please stay up to date on the exam conditions on your study programme page and on Blackboard. Both will continuously be updated.
The General Student Counselling also organizes an online webinar series, which focuses on exam preparation.

I’m nervous about my family getting ill
We do understand your concern
This is a major concern for a lot of students at the moment. Please look into the Danish Health Authority's guidelines and make sure you stay compliant. Find guidelines and more information here. Following the guidelines, you have done everything in your power to prevent your family or friends from getting ill.
Meet your family online
Keep in contact with your family on the phone, skype or other even though the circumstances have changed.
I have my kids at home, so I don’t get to study much
 Prioritize your tasks and courses
Consider whether there are some tasks or courses that can be advantageously downgraded or postponed. Talk to the student counselling at your faculty about your options.
Accept the things you can’t change
Your current conditions are far from ideal, which makes it difficult to be as efficient and focused as you normally are. Maybe, this is the semester in which you cannot be as organized and focused as you normally are. This can be hard to accept. It’s important to try, though. By not accepting, it might have a negative impact on your ability to manage your everyday life and it may increase your level of stress.
I’missing someone to talk about the content of my courses
Contact your fellow students
Schedule a meeting each morning with your study group or friends to go through your talks for the day. You can meet via zoom, skype or in another digital meeting room. Take an active part in your classes and group meetings. Ask questions and share your thoughts on the academic content.
I feel isolated from my study buddies and family at home

Talk with someone about your worries
Talk with someone about your thoughts. And remember to talk about other things than your worries only. 
Contact us for organizations you can reach out to if you need to talk to someone outside the university.
Or, book a counselling session at The General Student Counselling if you feel the need to talk with a counsellor.

Think creatively

Think of new ways to meet your social need. Make social appointments online e.g. drink a cup of coffee together over skype or play a game. Call your friends and family several times a day to check in with each other. Look for online social activities that are made because of the corona outbreak.

Set a purpose for the day
Schedule a meeting each morning with your study group or friends to go through your talks for the day. You can meet via zoom, skype or in another digital meeting room. That is a way to break the feeling of isolation.
I will graduate soon. I'm worried about being able to get a job.

We understand that you might be worried about getting a job. The labour market is different than it was just a couple of months ago.

It is okay to worry
You are probably looking forward to graduating and you are probably curious about your first job. Now, thoughts, such as ”will I be able to get a job at all” or ”now, I will not be able to get the job of my dreams” might pop up. Make room for these thought, but make sure that they will not dominate before you do something about them. A lot of companies still need new employees - and the Corona epidemic will end eventually.

Gain knowledge on the company's situation, and be on top of your competences
Because the labour market has changed, you need to be extra focused on what you can do with your education and how you can create value for the company. It is also important to know the companies' needs and current situation. Get help on SDU's career counselling's websites.

Follow the development of the labour market
We do not know the full extent yet, but SDU's career counselling continues to follow the development of the labour market, and we would be pleased to discuss how this situation will affect you.

Talk to someone
Book a session with a career counsellor to talk about what worries you the most.


I am worried about not being able to get a student job.

It is okay to worry about not being able to get a student job, an internship or the like. The labour market is different than it was just a couple of months ago, but fortunately, there are still a lot of possibilities. Many companies still need student assistants and and you can test your academic skills as a volunteer, write your project report in collaboration with a company or enter into an internship or a project-oriented course. The possibilities of obtaining experience to help you get a job when you graduate, are many.
Book a session with a career counsellor to talk about how to get into the labour market while you are studying.

Lectures, internship and examination (UPDATED)

How can I make contact to the University in regards to my education?
Please make contact through your usual connections – your student secretary, your academic advisor, your teacher ect. Please make a call or send an e-mail as most are working from home.
Will I receive teaching and counselling now that SDU is closed? (UPDATED)
All physical educational teaching activities (teaching and exams), on the premises of SDU’ campuses, are ceased until (and including) May 10th, 2020. However, activities for last-semester students in selected community-critical health education programs are excluded, and affected students will be informed directly.
We are doing everything we can, to obtain the teaching by other means, throughout the period, where SDU’s campuses are closed. You will get more information through Blackboard.
How does SDU prepare the teachers for online teaching?

SDU prepares the teachers for online teaching through recently established support and information at the faculties and on SDU's intranet under the headline "How to teach your courses online".
This could be inspiring:

  • "How to" guides on online lectures and practice sessions
  • Ideas or advice on how to teach for active learning online
  • Ideas or advice on how to take on your role as an online teacher

In addition to the guides, SDU also offers daily drop-in sessions online.
If you have questions in relation to your courses, please contact your teacher,  primarily. Please use the Corona button at spoc.sdu.dk to send other comments to your faculty - both favourable and critical.

Faculty information

Faculty of Business and Social Sciences: Digital classroom
Faculty of Engineering: Studying online at TEK
Faculty of Health Sciences: Digital undervisning på SUND
Faculty of Humanities: The digital university
Faculty of Science: As a student, you are continually briefed via Announcements on Blackboard.
Does my faculty offer information on online studying?

Yes, your faculty offers information - see below where or how

Faculty of Business and Social Sciences: Digital classroom
Faculty of Engineering: Studying online at TEK
Faculty of Health Sciences: Digital undervisning på SUND
Faculty of Humanities: The digital university
Faculty of Science: As a student, you are continually briefed via Announcements on Blackboard.
Internships and project-based course – am I able to go through?
Keep yourself updated about the situation directly at your place of internship/the company. Is your place of internship affected by the outbreak with coronavirus COVID-19, replacement takes place to the greatest extent possible. You may expect, that the replacement will be scheduled at a later date, where it is practicable.
What shall I pay attention to regarding my exams?
Examinations are conducted as planned according to the regular curriculum.
If the closing of SDU is affecting your academic progress, SDU will try to help you in the best way. 
Please keep yourself updated through MySDU.dk/corona and Blackboard or contact us through spoc.sdu.dk
I am sick and need documentation from my docter, but I can't go to the docters office, dur to the risk of infections. What do I do?
If you can't go to the docters office, due to risk of infection, you must solumly declare that you are unable to participate in the exam due to illness. Please go to spoc.sdu.dk and choose "Sick for the exam", where you can sign a declaration.
Can I get the deadline for my hand in postponed, now that SDU is closed?
Any deadline postponement of the hand in for Bachelor/Master projects, internships reports, or other alike, will be accessed individually. It is recommended that you wait as far as possible to apply exemption, until you know the total delay caused by the closure of SDU. Please contact your study board, if necessary.
How are Academic Study Board cases handled during outbreak with coronavirus COVID-19, if it is affected?
The outbreak can cause delays regarding case handlings - we are sorry for any inconvenience caused.

Lifelong learning

Will I receive teaching and counseling now that SDU is closed?
All physical educational teaching activities (teaching and exams), on the premises of SDU’ campuses, are ceased until (and including) May 10th, 2020.
We are doing everything we can, to obtain the teaching by other means, throughout the period, where SDU’s campuses are closed. You will get more information through Blackboard as soon as possible. Also, please keep yourself updated through your student-mail and Blackboard.
Are examinations conducted?
Examinations are conducted as planned. If the closing of SDU is affecting your academic progress, SDU will try to help you in the best way. 
Please keep yourself updated through MySDU.dk/corona and Blackboard or contact us through spoc.sdu.dk.
I cannot participate in the lectures - what do I do?
If you cannot participate in the lectures, due to special circumstances, for example being part of the Emergency services of COVID19, or taking care of your kids at home during lectures,  please contact your study for counselling.
Single course students: I cannot participate in the exam, due to other circumstances than illness - what do I do?
If you cannot participate in the exam, due to being part of the Emergency services of COVID19, please contact us through spoc.sdu.dk.
Single course students: I am sick and need documentation from my docter, but I can't go to the docters office, dur to the risk of infections. What do I do?
If you cannot go to the docters office, due to risk of infection, you must solumly declare that you are unable to participate in the exam due to illness. Please go to spoc.sdu.dk and choose "Sick for the exam", where you can sign a declaration.

Library

I am working on my thesis and I would like to get help from a librarian to carry out my literature search – what do I do?
You can contact us by phone (+45 6550 2622) or send us an e-mail to sdub@bib.sdu.dk. We will do our best to help you.
Also, you can use our ”Book a Librarian form”. You will, then, be contacted by a librarian, who will help you by phone or e-mail.
Do I still have access to a book or an article that may be online – how is that possible?
Yes, access to the library’s many databases, e-books and electronic articles is the same, as you are used to.  Use your SDU login to get access.
If you need help with your login, please contact our License department. We will do our best to help you.
I am having trouble getting access to the electronic materials - what do I do?
If you have problems with your remote access, you can find help here.
Did you not find an answer?
You can reach the library staff by phone and e-mail. Please find information on contact and other information here.

SU - State education grant and SPS

Is SU paid as usual?
Please send your questions regarding SU to the Danish Agency for Institutions and Educational Grants.
I have bought and ordered a public transportation pass, but do not need it as SDU is closed? What do I do?
You must contact the public transport company - read more here.
What about SPS?
Your SPS continues but can be affected by the outbreak with coronavirus COVID-19. If you are eligible for study counselling, mentoring, secretarial counselling or the like, you might not have physical support, though. In most cases, however, the support can be offered over Skype, telephone, mail or the like. Please contact your counsellor or sps@sdu.dk, if you have questions.
IT-equipment can be used, though, the systems will not be updated, nor will technical support be possible if the equipment is not working properly. Possible technical support depends on, if the responsible company is affected by the outbreak with coronavirus COVID-19 or not.
Where can I pick up my assistive devices?
You cannot get any assistive devices from SPS, as long as the premises on SDU are closed. When the staff returns to the university, you may contact SPS-administration, that have the devices on stock.

International

Do you have questions regarding going abroad as part of your studies, summer school or similar?
Contact SDU International via spoc.sdu.dk or call during office hours from 10am-2pm every weekday at +45 6550 2264.
Is the status of my residence permit affected?

Please keep yourself updated on nyidanmark.dk

Other questions

IT Security: Have you received a suspicious email?
Don't click on it and read more about the cyber threat in the light of the COVID-19 situation here on MySDU.
How will the outbreak with coronavirus COVID-19 affect me and the courses I am taking at another University?
The consequences of the outbreak with coronavirus COVID-19 vary. Please keep yourself updated, about any consequences, directly at the institution you are registered at.
I have applied for a master's program at SDU, ...

… but will not finish my bachelor's degree on time as my final exams are cancelled. What should I do?

If you do not complete before study start, you can apply for permission to pursue the master's program while completing your bachelor's degree. You can read more here.

Can I enter the buildings at the University?

There is no access to the buildings of SDU and your access card has been deactivated for the period, buildings are closed.

Public University at SDU – do lectures take place?

The outbreak with coronavirus COVID-19 can have consequences for The Public University. Please keep yourself updated, about any consequences, directly at The Public University.

Did you not find an answer

If you did not find an answer to your question, please contact us through spoc.sdu.dk

SDU's page on Novel coronavirus (COVID-19)

Need guidance on study-specific things?

Eg. in relation to exemptions, teaching, exams, study plans, etc

Faculty counselling

Counselling services at SDU

We are many who can help you, if you have questions, concerns and more

Counselling